Account Manager

Job description

Who we are

Docler SSC is one of the youngest either the oldest member of the Docler group. It has been established in May 2015 by merging all of the Customer Support provision products and provide high quality service for a wide range of online delivered services, such as online adult entertainment or hotel reservations and related administrations. We offer support for our Partners 24 hours a day on the 365 days of a year. Our international crew is a puzzle game, where each piece is a young, enthusiastic person, combined well with the others to give a scenic picture at the end.

Our fantastic Account Management team is growing so we are looking for new team members who are passionate about their job, love to talk to clients and able to understand the urgency of their business needs. We are looking for people who are open-minded, passionate and take pride in the ownership of their tasks while functioning fully in a team setting.

A bit about the job

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with your customers
  • Develop new business with existing clients and/or identify areas of improvement
  • Prepare market intelligence and engage new customers
  • Prepare reports on account status
  • Assist with high severity requests as needed
  • Represent the Jasmin brand on different events (international travelling opportunities)


What do you need to have?

  • Excellent English language skills both written and spoken
  • Customer-focused attitude
  • Outstanding communication, representation and problem-solving skills
  • Creative thinking and proactive working style
  • Sales attitude
  • Willingness to travel


What’s In It For You

Salary and benefits

  • Competitive salary
  • Private health insurance (Medicover)
  • „Double Yearly Salary” Bonus Program 2018: as per the applicable terms and conditions in the Bonus Policy

Company culture

  • Dynamic and friendly atmosphere
  • Free daily breakfast in the office
  • Free coffee, tea, and fresh fruit every day
  • Free guarded parking (cars, motorcycles, bikes)
  • Christmas Parties, Family Days, Hackathons, and other surprise events
  • Chill rooms, creative areas, and LAN parties
  • Company branded merchandise (goodies)
  • BBQ grill and sport events (Teqball, basketball, futsal)


Professional growth


  • Enthusiastic professionals to learn from
  • Possibility to advance in the company

Bonus: let’s make our dream come true and double our yearly salary together (*applicable terms and conditions in the Bonus Policy)