Concierge - Frontline Manager

Job description

Are you looking for a Concierge position? Do you have outstanding communication skills, young mentality and you want to work in our beautiful luxury apartments in Budapest, why not kick start your career at Elysium?

We are looking for a professional Concierge in our exclusive apartment in Budapest.


The role

  • Full coordination of premium concierge services related to the operation of a luxury condominium in a huge park of more than two hectares in one of the most elegant neighborhoods of Buda.
  • Daily management of the comfort of the residents that satisfies all their needs and the extremely rich range of services, the complete operation of the reception.
  • Daily contact with the residents and owners of the condominium, being the “safe point” in the house, assistance and discreet communication / support
  • Keeping contact via telephone, e-mail and application, organization of reservations, programs, transfers, forwarding of daily and periodic cleaning orders, forwarding of incoming messages, reception of couriers, incoming suppliers, maintainers, directing to a suitable apartment..
  • Performing classic hotel receptionist duties
  • Organizing transfers, arranging services, purchasing theater tickets, gifts, personal shopping, restaurant reservations, etc.
  • Dealing with potential complaints and finding a reassuring solution to achieve the maximum positive guest experience.

Requirements

We'd love to meet someone with...

  • Degree in the field of tourism or economics
  • Fluent English, knowledge of other languages advantage (French, Russian, Chinese, etc.)
  • 5 * or 4 * superior hotel receptionist, concierge, guest relation experience, or equivalent high-end restaurant / club reception manager experience
  • Perfect communication skills, guest management skills both orally and in writing
  • Tourist knowledge of the area and Budapest, as well as the country
  • Extensive concierge relationships in the luxury segment
  • High level of complaint handling knowledge, customer-centric, solution-oriented attitude
  • Reliable, responsible, determined, discreet personality, impeccable appearance
  • Ability to handle fast, multi-threaded events, stress tolerance
  • Driving license Category "B"

In return, you will get…

  • We're offering a competitive salary for you.
  • Cafeteria package
  • We’ll make sure you're eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance.
  • On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies.
  • Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.