Customer support representative (in three shift)

Job description

If you have a passion for exceeding customer expectations and enjoy a challenging, fast paced work environment, Docler SSC wants to hear from you! 

 
We are looking for someone who would love to help our customers. You should enjoy making complicated situations simple and painless and have a passion for our products. You’ll be responsible for providing unique customer service related to our web services. You’ll also help us interact with customers via live chat, create and edit knowledge database. In addition, you may be expected to pick up the phone as needed to help customers answer more complex questions, however, 90% of customer engagement is via email or live chat. You’ll work in three shifts but with exceptional conditions which is only available at our company in Hungary.
 
You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

What you will really be doing

  • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and live chat (and occasionally phone). 
  • Participating in brainstorming sessions and taking part in innovations regarding our business 
  •  Increasing customer satisfaction by using professional customer support techniques


Requirements

Desired Skills

  • Excellent English language skills both written and spoken

  • 1 to 2 years of customer support experience dealing with complex issues, troubleshooting and problem solving

  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat

  • Must demonstrate strong communication and interpersonal skills

  • Must be able to efficiently manage multiple projects and tasks at the same time

  • Creative thinking and proactive working style

  • Flexibility to work in rotating shifts

What’s In It For You

Salary and benefits

  • Competitive salary
  • Private health insurance (Medicover)
  • „Double Yearly Salary” Bonus Program 2018: as per the applicable terms and conditions in the Bonus Policy

 

Company culture

  • Dynamic and friendly atmosphere
  • Free daily breakfast in the office
  • Free coffee, tea, and fresh fruit every day
  • Free guarded parking (cars, motorcycles, bikes) 
  • Christmas Parties, Family Days, Hackathons, and other surprise events
  • Chill rooms, creative areas, and LAN parties
  • Company branded merchandise (goodies)
  • BBQ grill and sport events (Teqball, basketball, futsal)


     

    Professional growth

    • Enthusiastic professionals to learn from
    • Possibility to advance in the company

    Bonus: let’s make our dream come true and double our yearly salary together (*applicable terms and conditions in the Bonus Policy