Junior IT Administrator

Job description

Every big company starts small. What was once a small garage project is now one of the 35 most visited websites worldwide! Our teams have worked hard to get us here, and we’re looking for dynamic minds to keep pushing us forward. Join our #DoclerSquad and work with peers from over 30 different countries. Let’s tackle exciting projects together while having loads of fun and helping to shape the #LifeAtDocler.

You will be playing a vital role in our organization supporting our end users on a day-to-day basis. The primary focus of your role will be to provide a technical support and an outstanding service to your colleagues onsite or remotely. You will be responsible for interacting with and supporting all levels of users in the business, from developers (mostly), finance, operations and fellow engineers.

With us, you will…

 
  • Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, IM, Mail, Service Desk)
  • Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures
  • Collaboration with service providers
  • Report on progress in Service Desk system (JIRA Service Desk)
  • Software support: installation, recovery, consultancy
  • Deliver local IT support & proximity services (incident & Service Requests)
  • Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis
  • Installation, configuration, operation, and maintenance of systems hardware and related infrastructure
  • Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly
  • Keep hardware equipment inventory list up to date in database CMDB
  • Hardware and software upgrade when necessary
  • Systems and application software troubleshooting when necessary
  • Writing User manuals for internal employees
  • Participation in various IT projects

Requirements

What we expect from you…

  • 2+ years of relevant IT Administrator or equivalent experience
  • Broad understanding of IT Infrastructure and support processes
  • Excellent knowledge of PC/laptop components, experience of assembling PC/laptop
  • Running hardware and office equipment diagnostics, maintenance and troubleshooting
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
  • Excellent interpersonal and communication skills
  • Strong analytical skills – strong problem solving skills, communicates in a clear manner and effectively evaluates information/data to make decisions
  • Intermediate English knowledge (B2) or higher
  • Knowledge with SQL queries for databases
  • Familiarity Database (MySQL, Postgres, MS SQL) is a plus
  • Familiarity writing scripts (at least one: PHP, JS, bash, Visual Basic) is a plus
  • Familiarity Debian/ubuntu is a plus
     

In return, you will get…

  • An attractive salary package that matches your role and responsibilities.
  • Relocation package and possibility of moving assistance by a relocation agency
  • Multicultural team with 30+ nationalities
  • Creative office with chill rooms located in a prestigious area of Kirchberg.
  • Private health insurance, meal vouchers, additional holidays based on length of employment, daily fruits, tea, coffee, and vitamins

 

We are in it for the long haul so your future is safe with us.

We are always on the lookout for fresh talent to join our #doclersquad!

 

As well as...

 

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