Every big company starts small. What was once a small garage project is now one of the 35 most visited websites worldwide! Our teams have worked hard to get us here, and we’re looking for dynamic minds to keep pushing us forward. Join our #DoclerSquad and work with peers from over 30 different countries. Let’s tackle exciting projects together while having loads of fun and helping to shape the #LifeAtDocler.
You will be playing a vital role in our organization supporting our end users on a day-to-day basis. The primary focus of your role will be to provide a technical support and an outstanding service to your colleagues onsite or remotely. You will be responsible for interacting with and supporting all levels of users in the business, from developers (mostly), finance, operations and fellow engineers.
With us you will…
Processing of the request in Service Desk system - Jira Service Desk (troubleshooting, fixing or escalating to next level support)
Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support
Users support for any IT problem via any communication method (face-to-face, skype, phone, voIP, im, mail, Service Desk system) with high loyalty to the VIP consumers
Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operations Procedures
Creation and sending multi-messages (notices, warnings, information) via e-mail, mail etc about IT issues or news
Collaboration with service providers
Hardware support (diagnosis, maintenance and repair at modules level)
Software support (installation, recovery, consultancy)