Member Support Representative (in three shift)

Job description

Every big company starts small. What was once a small garage project is now one of the 35 most visited websites in the world! Our teams have worked hard to get us here, and we’re looking for dynamic minds to keep pushing forward. Join our #DoclerSquad and work with peers from over 30 different countries. Together, let’s tackle exciting projects, have loads of fun, and help to shape the #LifeAtDocler.

We are looking for someone who would love to help our members. You should enjoy making complicated situations simple and painless and have a passion for our products. You’ll be responsible for providing unique member service related to our web services. You’ll also help us interact with members via live chat, create and edit knowledge database. In addition, you may be expected to pick up the phone as needed to help members answer more complex questions, however, 90% of member engagement is via email or live chat. You’ll work in three shifts but with exceptional conditions which is only available at our company in Hungary.

You’ll be expected to answer about 50-75 emails/inquiries per day once you’re fully up to speed (3-5 months or thereabouts). This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!

    Requirements

    What we expect from you...

    • Create a wonderful member experience as you understand that making a member happy is crucially important to a business's success
    • Be creative, friendly, and solution-oriented with members and colleagues
    • Look for ways to constantly improve processes
    • Excellent verbal & written language skills and practical experience in English
    • Ideally 1-2 years of member support experience dealing with complex issues, troubleshooting and problem solving
    • Exceptional writing abilities to provide clear and empathetic member support through email and live chat
    • Flexibility when it comes to working hours, as our shifts can be day or night
    • Great sense of humor and able to work under pressure
    • Be legally authorized to work in Hungary


    In return, you will get…

    • We're offering a range of 250,000 HUF - 300,000 HUF (net/month) for this position
    • Free breakfast every day - because you can’t tackle a full day on an empty stomach.
    • Gym membership at Sportkártya so you can lift, or run, or flex, your way.
    • We’ll make sure your eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with Medicover.
    • Did we mentioned we have the best security guards ever! Apart from keeping our building safe, they make sure your vehicles are well protected! You are more than welcomed to park for free in our parking lot.
    • On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies.
    • Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.


    For us the health of our colleagues and candidates is the most important, therefore our recruitment and the entire onboarding process is solved via online tools (e.g. video interview) without personal meetings. We are still very happy to receive and review your application.


    We are in it for the long haul so your future is safe with us.

    We are always on the lookout for fresh talent to join our #doclersquad!

    !