Technical Support Representative (in three shift)

Job description

Unique, exciting, fun-loving, and fast-growing – Welcome to Docler Holding! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently amongst the top visited websites in the world with following in the millions!

Some of our top-ranking websites include:

- Livejasmin.com, a market leader in the live streaming industry

- Jasmin.com, a platform that helps people make authentic connections

- Oranum.com, a pioneer in the online spiritual space and the world’s biggest live spiritual site


To join our squad, you should enjoy identifying, analyzing and solving technical problems and should have a passion for delivering exceptional customer service. In this position you will be responsible for providing live chat assistance to our partners in resolving and supporting matters related to our web services and software. You will work in three shifts with exceptional conditions and benefits in our top of the line office, based in Budapest.

You’ll be expected to hold multiple chat conversations simultaneously once you’re fully up to speed after a 3 month long probationary period. Be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the help you need along the way!



With us you will...

  • Manage communication channels related to our web services working in three shifts
  • Provide customer support in English via chat and e-mail
  • Contribute recommendations and feedback for continually improving internal processes
  • Increase customer satisfaction by using professional customer support techniques
  • Escalate high complexity issues or system issues to our development teams
  • Receive continuous feedback to enable you to learn and grow

Requirements

What we expect from you...

  • Upper intermediate written English language skills
  • Fast-typing skills, ability to write with at least 220 characters per minute speed. Blind typing is a plus
  • Ability to empathize with and prioritize customer needs. Customer service experience is a plus
  • Ability to adjust communication according to the client's level of knowledge and their emotional state
  • Advanced computer skills needed to diagnose, troubleshoot, and identify solutions to customer issues
  • Ability to expertly navigate Windows operating system
  • Understand software and driver installation and removal processes
  • Effective problem solving skills including decision making and time management
  • Creative thinking and proactive working style
  • Ability to multi-task
  • Work effectively on your own and as part of a team
  • Flexibility to work in rotating shifts
  • High school graduation

In return you will get...

  • We're offering a range of 410,000 HUF - 460,000 HUF (gross/month) for this position.
  • Cafeteria package (500.000 HUF gross/year)
  • We’ll make sure you're eating well and feeling great, but on the days you don’t feel so great, we’ve got you covered with private health insurance.
  • Did we mention we have the best security guards ever! Apart from keeping our building safe, they make sure your vehicles are well protected! You are more than welcome to park for free in our parking lot.
  • On your first day of work, bring a duffel bag! We are going to load you up with gifts and goodies.
  • Last but not least…you’ve probably already guessed that the vibe in our workplace is friendly and fun… but that’s a bit of an understatement.


For us the health of our colleagues and candidates is the most important, therefore our recruitment and the entire onboarding process is solved via online tools (e.g. video interview) without personal meetings. We are still very happy to receive and review your application.


We are in it for the long haul so your future is safe with us.

We are always on the lookout for fresh talent to join our #doclersquad!